Shipping costs, times and returns
What does it Cost?
We sometimes have FREE OFFERS, but generally: UK + Spain: FREE SHIPPING is available on ALL orders. Rest of Europe and the World: USA, Canada, Australia, Germany, France, Netherlands, etc: FREE SHIPPING is available on orders over €50. Otherwise: Average shipping cost is approximately €6. The correct shipping fee will be visible in your shopping bag/cart when you have added an address. Of course, you do not have to proceed and buy – but in any case, you will know the shipping costs to the particular address you have given.
We ship the first working day after you order. We can ship either Normal Post, or Tracked (which, in some countries, requires a signature on delivery – in which case, if you are not at home, it will be taken back to your local Post Office to await your collection). For the UK mainland, we also offer Guaranteed 2 workdays delivery (Signed-For).
How long will it take?
We try our hardest to get your order to you as soon as possible – within the limits of reasonable shipping costs. Delivery times vary depending on location. For example: UK: 1 to 2 days (we now have a base in the UK too); Europe (Continental): France, Germany, etc: 4 to 8 days; USA + Rest of the world: 1 to 2 weeks.
Gift-Wrap and Personalisation:
All items are gift-wrapped, and you can write a personal message which we will print on a Gift Card. We can ship direct to you, or to 3rd-parties (ie: direct to friends and loved-ones as a special gift). This is all INCLUDED in the price. We NEVER include a copy of the bill with the shipped gift.
Our Payment Merchants are PayPal (including Amex), and WePay (part of JPMorgan Chase) for Visa and MasterCard.
Returns / Refund policy:
We stand behind our products 100%. If at any time you are not happy with anything, we’ll refund your payment IN FULL – no questions asked. Just Contact Us for a Returns Number, re-package the item as received, and send it back. Unless the original item was faulty, you will be responsible for paying the return shipping costs. Please use a trackable shipping service to guarantee that we receive your returned item, and tell us the details. We will send you an email to notify you about your refund.
Money back guarantee with our 100% Refund Policy