SHIPPING - Contact
After CoronaVirus, we are now shipping all orders from our UK base. This means excellent shipping times to UK addresses . . and to the USA, Canada, Australia and New Zealand too, although slower times to Spain and the rest of the EU.
Here is our general Shipping policy:
Shipping Costs vary from only 1.95 upwards, depending on your location and purchase. FREE SHIPPING is sometimes available on larger orders. All Shipping Options will be visible in your shopping bag/cart when you have added an approximate location or address.
Shipping Method: We ship the first working day after you order. We can ship either Normal Post, or Tracked (which, in some countries, requires a signature on delivery - in which case, if you are not at home, it will be taken to your local Post Office to await your collection).
Shipping Times: We try our hardest to get your order to you as soon as possible - within the limits of reasonable shipping costs. Delivery times vary depending on location. For example: UK: 2 to 4 days (we offer a "Guaranteed 2 work-days max" Option) ; EU: Spain, France, Germany, Ireland, etc: 2 to 3 weeks; Rest of the world: 1 to 2 weeks.
Shipping to EU country? EU Taxes / VAT may apply: The EU may charge VAT on delivery (c. 23% - depending on which Country within the European Union you are sending your order). [This does NOT apply to non-EU countries like UK, USA, Australia, etc] . As an online shop, WE do not charge VAT, so NO VAT is added to any items in our store - they are all VAT-free. However, some EU countries are charging EU-VAT when orders are delivered. So, if you are sending to an EU address, the local Post Office in that European country MAY charge the Recipient EU-VAT (average 23%) on the order when your item is delivered.
GIFT-WRAP and PERSONALISATION
All items are gift-wrapped, and you can write a personal message which we will print on a Gift Card. We can ship direct to you, or to 3rd-parties (ie: direct to friends and loved-ones as a special gift). This is all INCLUDED in the price. We NEVER include a copy of the bill with the shipped gift.
Our Payment Merchants are PayPal, and Stripe for Visa and MasterCard, etc. It is NOT necessary to Register / Create an Account with us, NOR to Sign In, to buy anything in our shop.
We stand behind our products 100%. If at any time you are not happy with anything, we'll refund your payment IN FULL - no questions asked. Just re-package the item as received and send it back. You will be responsible for paying the return shipping costs, unless the original item was faulty. Please Contact Us for a Returns Number and use a trackable shipping service to guarantee that we receive your returned item, and tell us the details. We will send you an email to notify you about your refund.
UK: PO Box 2, WINCANTON, BA9 9LD
ESPAÑA: 412, AC de Correos, 04630 GARRUCHA, Almería
Email: shop[!at]good-luck-gifts.com ; sales[!at]thegoodluckgiftshop.com
Tel: 00447712377502 (UK) ; 0034618584704 (España)